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The Canadian Breast Cancer Foundation strives at all times to provide goods and services in a way that respects the dignity, worth and right to equal treatment of all our customers and stakeholders, including customers with disabilities. It is our aim to be inclusive of all persons, and ensure that all may share the same level of access to join us in creating a future without Breast Cancer.

The Foundation’s Accessible Customer Service Policy and procedures are designed to ensure the greatest independence, dignity, integration and equality of opportunity for customers with disabilities, and is in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. This policy guides our employees, volunteers and those representing the Foundation as they serve and interact with our customers and stakeholders. The information below is an overview of the policy. The full policy may be requested using the contact information below.

Assistive Devices

All customers are welcome to bring and use their own assistive devices on all Foundation premises.

Service Animals

The Foundation welcomes customers with disabilities and their service animals. Service animals are permitted on all parts of Foundation premises and event sites which are open to the public, as long as they remain under the control of the person requiring its service, and their presence is not otherwise excluded by law.

If it is not readily apparent whether an animal accompanying a customer is a service animal, the Foundation may choose to request a letter from a physician, nurse practitioner or accredited service animal training institution confirming the animal’s status.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them into all publicly accessible Foundation premises. Support persons will not be charged applicable event or registration fees typically assessed for admission to Foundation events. When accompanying a visitor or volunteer, support persons are required to follow all Foundation procedures as required of all visitors and/or volunteers.

It is important to note that a support person may be a paid attendant, a volunteer, family member or friend, and may help a person with a disability with a variety of things from communicating to helping with mobility or medical needs.  If it is not readily apparent whether a person accompanying a customer is a support person, and it is relevant to the interaction or transaction, you may ask the customer for clarification, but not for certification or proof of their role or status.

Disruption of Service

In the event of a planned or unexpected disruption to services or facilities which may impact customers with disabilities, CBCF and its representatives will make every effort to inform customers as soon as is possible. 

Employee Training

Under this policy, CBCF commits to train our employees, volunteers, and those acting on behalf of CBCF about requirements under the Accessibility for Ontarians with Disabilities Act, CBCF’s Accessible Customer Service policy and procedures, best practices on providing service to persons with disabilities, and what to do if a person with a disability is having trouble accessing our services.

Feedback Process or Information Requests

As part of our efforts to meet the needs of a diverse customer and stakeholder base, we welcome feedback about how we may continue to improve the accessibility of our services. Feedback can be provided to the Foundation using any of the following methods:

	In person to the Accessibility Officer or another CBCF representative at: CBCF Ontario Region office 20 Victoria St., 6th floor Toronto ON M5C 2N8 or CBCF Central Office 375 University Ave., Suite 301 Toronto ON M5G 2J5
	Via phone Accessibility Officer 416.263.7930
	Via mail CBCF Accessibility Officer 375 University Ave., Suite 301 Toronto ON M5G 2J5
	Via e-mail Accessibility Officer accessibility@cbcf.org

 You may also wish to contact us using the above methods for the following reasons:

• If you coming to a Canadian Breast Cancer Foundation office and have special needs or require information about accessibility
  
• To request a copy of our Accessible Customer Service Policy
  
• To request CBCF customer/stakeholder communications in an accessible format​