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We are committed to the principles of independence, dignity, integration, and equality of opportunity. We will continue to meet the needs of people with disabilities in a timely manner by: preventing and removing barriers to accessibility; and meeting accessibility requirements under the Integrated Accessibility Standards Regulation, enacted under the Accessibility for Ontarians with Disabilities Act.

The multi-year accessibility plan of the Canadian Breast Cancer Foundation (CBCF) outlines the policies and actions CBCF will implement to provide inclusive and accessible services to all its stakeholders. It focuses on the steps CBCF will take to comply with Ontario’s accessibility laws. The related initiatives not only support compliance with the existing Accessibility Standards for Customer Service, but they also help us enhance accessibility in other areas.

Customer Service

CBCF is committed to ensuring that people with disabilities work in an accommodating environment and receive accessible services in a timely manner. We will continue to ensure compliance with the Accessible Customer Service Standard.


CBCF will provide training to all employees, volunteers and persons who deal with customers and the public on the organization’s behalf, and to persons participating in the development and approval of its policies, practices and procedures on the requirements of the Regulation and on the Human Rights Code as it pertains to persons with disabilities.

Information & Communications

CBCF will, upon request, provide or arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner that takes into account the person’s accessibility needs due to disability.

Accessible Website and Content

CBCF will ensure that all new websites and web content comply with the World Wide Web Consortium Web Content Accessibility Guidelines by January 1, 2021.

Accessible Emergency Procedures

CBCF will provide its stakeholders with available emergency procedures in an accessible format, upon request. We will also provide persons with disabilities with individualized emergency response information as required.

Employment Standards

CBCF will continue to develop and implement employment practices to encourage persons with disabilities to participate fully in all aspects of the organization by:

identifying and removing workplace barriers;

inclusive employment processes for recruitment, retention and employee development;

providing managers with accessibility training, tools and templates to support employee/workplace accommodation and address non-discrimination;

continuously reviewing standards and best practices related to accessible employmen.


We have developed accessible feedback processes to respond to inquiries and suggestions received by e-mail, mail or telephone. This has been communicated to internal and external stakeholders.

Our Commitment

We will review and update policies and standards regularly to ensure high quality accessible service. We will continue to identify and remove barriers in order to create accessible spaces and services that everyone can use.

We would like to hear from you!

We welcome feedback about how we may continue to improve the accessibility of our services. Feedback can be provided to the Foundation using any of the following methods:

In person to the Accessibility Officer or another CBCF representative at:

CBCF Ontario Region office
20 Victoria St., 6th floor
Toronto ON
M5C 2N8


CBCF Central Office
375 University Avenue, Suite 301
Toronto ON
M5G 2J5
Via phone
Accessibility Officer
Via mail
CBCF Accessibility Officer
375 University Ave., Suite 301
Toronto ON
M5G 2J5

Via e-mail
Accessibility Officer

 You may also wish to contact us using the above methods for the following reasons:

  • If you are coming to a Canadian Breast Cancer Foundation office and have special needs or require information about accessibility

  • To request a copy of our Accessibility Policy

  • To request CBCF customer/stakeholder communications in an accessible format​