• About Our Merger

    On February 1, 2017, the Canadian Cancer Society (CCS) and the Canadian Breast Cancer Foundation (CBCF) joined forces.


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  • March is Nutrition Month!

    March is Nutrition Month - an opportunity to focus on forming healthy habits. Consult our nutrition section for some food for thought.


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  • You Are Not Alone

    Whether you are living with metastatic breast cancer or have a loved one who is, it can be helpful to talk with someone who understands what you are going through. We are available to you.


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  • Questions related to breast cancer?

    Our team has the latest information about breast cancer and can answer questions about a diagnosis, treatments, what to expect, financial resources, coping, local support groups and more.


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  • Breast Cancer Screening

    Need help understanding breast cancer screening and what you should do? We created an online decision aid tool to help inform all women of the factors to consider and their options. Give it a try.


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Complaints Policy

The Foundation defines a complaint as any concern pertaining to our business that is put forward by a donor or external stakeholder (via telephone, mail, email, social media, etc.) that is indicative of dissatisfaction or a serious concern. Complaints can range from operational in nature (i.e. tax receipt not received) to potentially damaging to the reputation and sustainability of the Foundation (i.e. fraud, non compliance with CRA).

Examples of complaints are:

  • multiple requests regarding removal of donor name from the database

  • tax receipt issues

  • solicitation issues (direct mail fundraising)

  • report of fraud

  • non compliance with CRA

  • privacy

Transactional requests for information or similar inquiries that do not result in escalation are excluded from the complaints tracking process. 

Policy 

If you have a complaint please contact us:
Toll Free: 1-800-387-9816
E-mail Address: connect@cancer.ca

The Canadian Breast Cancer Foundation (Foundation) is committed to responding promptly to a complaint, and making every reasonable effort to investigate it as soon as possible. A complaint by a donor or prospective donor will be addressed in an ethical and courteous manner. The Foundation will post its complaints policy, processes, and associated contact information in a readily accessible location on its website. The Foundation’s National Board of Directors will be informed annually of the number, type and nature of the complaints received from donors, or prospective donors, about matters that are addressed under the Ethical Fundraising and Financial Accountability Code of Imagine Canada.


Procedures for Processing Complaints  ( Complete Policy )