• CIBC Run for the Cure

    Let’s change the future of breast cancer for our sisters, our mothers, our daughters and our daughters’ daughters. 


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  • We need volunteers!

    We need volunteers to fill leadership roles for this year’s CIBC Run for the Cure. Volunteers are integral in making this event happen, and your support allows us to fund life-saving research.


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  • Canadian Cancer Statistics 2017

    Canadian Cancer Statistics 2017 was released on June 20. This annual publication gives detailed statistics for the most common types of cancer.


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  • About Our Merger

    On February 1, 2017, the Canadian Cancer Society (CCS) and the Canadian Breast Cancer Foundation (CBCF) joined forces.


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  • Running Room Survivor Clinics

    Are you a breast cancer survivor and planning to run the CIBC Run for the Cure? Register for a FREE Survivor Training Program presented by the Running Room in support of the Canadian Cancer Society at select locations across Canada.


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  • You Are Not Alone

    Whether you are living with metastatic breast cancer or have a loved one who is, it can be helpful to talk with someone who understands what you are going through. We are available to you.


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  • Breast Cancer Screening

    Need help understanding breast cancer screening and what you should do? We created an online decision aid tool to help inform all women of the factors to consider and their options. Give it a try.


    Try this tool

  • Questions related to breast cancer?

    Our team has the latest information about breast cancer and can answer questions about a diagnosis, treatments, what to expect, financial resources, coping, local support groups and more.


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Home | Ontario | Contact Us | Complaints Policy

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Complaints Policy

The Foundation defines a complaint as any concern pertaining to our business that is put forward by a donor or external stakeholder (via telephone, mail, email, social media, etc.) that is indicative of dissatisfaction or a serious concern. Complaints can range from operational in nature (i.e. tax receipt not received) to potentially damaging to the reputation and sustainability of the Foundation (i.e. fraud, non compliance with CRA).

Examples of complaints are:

  • multiple requests regarding removal of donor name from the database

  • tax receipt issues

  • solicitation issues (direct mail fundraising)

  • report of fraud

  • non compliance with CRA

  • privacy

Transactional requests for information or similar inquiries that do not result in escalation are excluded from the complaints tracking process. 

Policy 

If you have a complaint please contact us:
Toll Free: 1-800-387-9816 Ext. 264
E-mail Address: connect@cbcf.org

The Canadian Breast Cancer Foundation (Foundation) is committed to responding promptly to a complaint, and making every reasonable effort to investigate it as soon as possible. A complaint by a donor or prospective donor will be addressed in an ethical and courteous manner. The Foundation will post its complaints policy, processes, and associated contact information in a readily accessible location on its website. The Foundation’s National Board of Directors will be informed annually of the number, type and nature of the complaints received from donors, or prospective donors, about matters that are addressed under the Ethical Fundraising and Financial Accountability Code of Imagine Canada.


Procedures for Processing Complaints  ( Complete Policy )